General terms & conditions

Terms and Conditions (The small Print)

Supply

We undertake to supply you with the goods described in these WebPages by any date you might reasonably request knowing that our goods have to be crafted by hand-made and shipped.

If you have an urgent order it is always advisable to discuss your requirement on the phone: 877-287-7744 or via email: info@rareearthgallery.com. Many of our products are nearly always available for immediate dispatch. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days. Our website reflects our 'live' inventory count.

Contact

We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. 

Delivery

Obviously you the customer recognize that we do rely on UPS, FedEx or US Postal Services for delivery. We continually monitor the performance of our carriers. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offered immediate dispatch of a replacement parcel - providing the selected goods are available for dispatch. All shipments are insured for the full retail value.

Guarantee

In the light of the foregoing, you will appreciate we feel confident that we can guarantee your total satisfaction with our products and services.

Refunds

In the event of loss, or dissatisfaction with the product and a replacement is not acceptable, the goods may be returned (unless required by carrier for their investigations) at your own expense and a full refund of the product(s) cost will be sent. All returns must be within 30 days of your receipt of the goods ordered. If initial payment was by Credit Card, then the refund will be made back to your Credit Card. If however payment was by check, then the refund will be posted to you by check promptly. Our goal is to maintain our good relationship with you.

If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and gift receipt) asking them to contact us immediately if they feel the goods are not in perfect condition or they believe the postal/courier services may have failed to deliver promptly. We will attend to this without any fear of embarrassment to you. We feel this is what you would want us to do on your behalf.

Payment

In general, no orders are processed unless payment is made at the time of purchase online, in person, or by phone. All payments are in US dollars. Payment online is through Cayan – both of which are totally secured. Our gallery servers retain no credit card information.

VAT/Duties

There are some countries where there will be some excise duty due - on the whole most countries do not pursue this on small quantities. When shipping via our international carrier, they will apply whatever duties are applicable and if we know about this beforehand we will inform you. We will pay any duties payable to the carrier. If these have not been taken into consideration at the time of placing your order we will contact you. Currently we only ship within the United States.

Complaints

Well our procedure is that we don't have a procedure - because it has never gotten to that situation in 40 years! Clearly we take any complaint very seriously and will expect to contact you within 24 hours or less.

Law and Jurisdiction

Any contract for your purchase from Rare Earth Gallery is governed by and has to be interpreted under the Laws of the United States, State of Florida, and you agree that such contract will be subject to the jurisdiction of these courts.